How do I speak to someone at Avianca?

At the time of flight reservations, multiple queries come into every passenger's mind, like a refund is available, ways to redeem miles, luggage policies, etc., which they want to resolve before their flight departure. To get information about these queries, they need to communicate with the representative allotted by the airlines. Avianca airline provides several facilities to their passengers, like pet traveling, special assistance for disabled passengers, complete packages, etc. Suppose the passenger is having any issues before or after making a flight making booking. In that case, they can also speak to someone at Avianca or if they want further information about connecting with Avianca representatives, read below. 

Methods to connect with Avianca representatives are below. 

Communicate on call: Reaching out to the representative by dialing their contact number is the quickest mode to connect. You can avoid the lengthy process and get the solutions hassle-free. To communicate with someone at Avianca representative on calls, you have to call on this number 1 (800) 284-2622 or 1-802-500-7022, and then choose the language you are comfortable speaking. After this, you require to follow the below-mentioned IVR instructions

  • Dial 1 (800) 284-2622 or 1-802-500-7022 to speak to someone at Avianca customer service.
  • Select 1 for the queries with the new bookings 
  • Select 2 to upgrade the bookings or modifications in previous bookings 
  • Select 3 to know about miles or offers 
  • Select 4 to apply for special assistance in your bookings 
  • Select # to connect with the representatives 

After completing the IVR instructions, you have to choose the option per the query and then connect with the representatives. The best time to communicate with the representative of Avianca is after 7 AM to before 11 AM as, at these times, fewer passengers travel. Hence, the representative has sufficient time to connect and provide relevant solutions to passengers. 

Communicate on chat: When connecting with the representatives one to one to on call, if you get any hold issue or network glitch, you can also use the alternative mode, chat. While connecting on the chat, you will also get a copy of the conversation on your registered email id, which will help you at the time you want it. To connect on the live chat, you must follow the below points. 

  • Search the website of Avianca airlines in your browser 
  • After this, click on to contact us page 
  • Further, you need to locate the chat option and then mention the date and timings of the flight
  • Following this, you have to fill out the complete name, contact number, email id, etc., and then submit the information
  • Next, a chat box will open on the further screen; mention the complete query in that and send it
  • Lastly, the representative will provide you with all the relevant solutions to your questions. 

Use social media network: There are multiple social media networks, such as Facebook, Twitter, etc., on which the representatives of Avianca airlines operate their pages and provides you the information about updates, offers, policies, etc. You can also ask your queries to these representatives, and to do this, you have to open any of such social media applications and reach the page of Avianca airlines. Then you need to find the message section and mention the complete query. After this, fill out the flight details and send that message, and the representative working on that page will provide you with all the relevant solutions. 

Via postal: If you have any physical document which you want to show to the representative of Avianca or if you are willing to send your query through the post, you can also do it at the address mentioned. 

To Calle 77B #57-103 FLAT 21 

At Edificio Green Towers Barranquilla


Can I send an email to Avianca?

You can send your queries through email to Avianca airlines, as Avianca has a vast passenger network. To manage those passengers and provide them with all the genuine solutions to their queries, Avianca also gives the email option. If any passenger wants to send the email, they need to open this link and choose the email id type. After this, log in to the account, compose a new email section, type the complete query, and attach relevant documents like flight tickets, medical records, etc. Then you send that email and receive the solutions within 24 hours. 

By reading above, you will know about the Avianca Phone Number and various other modes to reach out to Avianca representatives. You can communicate with them anytime as they are available 24 to help and assist you in the best possible manner.

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